Electronic Visa Waiver

Border Force

  • The Electronic Visa Waiver service (EVW) enables users to get an EVW instead of a visa if you have a passport from Kuwait, Oman, Qatar or the United Arab Emirates
  • I used the GDS GOV.UK prototyping kit to develop EVW prototypes for user research and usability testing in the GDS lab and at airports
  • Along with the product team I visited Dubai for a research/design trip researching and usability testing a user self service app
  • The self service application has made it much easier for the users to update their details and has significantly helped in reducing the caseworkers time of manually entering customer details