John Lewis

Customer Checkout journey

• 50% of John Lewis's sales are online
• Features that I worked on and designed included the Click & collect and delivery options
• I was working in a multi-discipline Agile delivery team re-designing the desktop and mobile checkout area of johnlewis.com
• Creating designs in Sketch using brand guidelines and converting those designs into prototypes using Axure
• Worked with user researchers in the lab testing with customers and then iterated designs based on findings